Terms and Conditions of Green Keratin Ltd (Updated for 2024)
Terms and Conditions of Green Keratin Ltd (Updated for 2024)
Our Agreement
These terms and conditions ("Terms") apply when you access the website www.greenkeratin.co.uk ("Website") or place orders to purchase any products ("Products") made available on the Website.
References to “we”, “us”, or “our” are references to Green Keratin Ltd, and references to “you” or “your” refer to the user of the Website. By accessing the Website or placing an order, you agree to be bound by these Terms. We recommend you keep a copy of these Terms for future reference.
Changes to Terms
We reserve the right to modify these Terms at any time, including for legal, regulatory, or security reasons. Major changes will be flagged on the Website and/or communicated by email. It is your responsibility to check these Terms for any updates. If you do not agree with any of the updated Terms, you should stop using the Website. For any questions or concerns, please contact us at support@greenkeratin.uk.
Information About Us
Green Keratin Ltd is a company registered in England and Wales under Company No. 08903892, with a registered address at:
Unit 20, Filwood Green Business Park,
1 Filwood Park Ln, Bristol, BS4 1ET, United Kingdom.
For any questions or comments, you may contact us at support@greenkeratin.uk.
The Ordering Process and Order Confirmation
When you place an order through our online form, it constitutes an offer to purchase the Products you have selected. All orders are subject to availability and our acceptance. You will receive an email acknowledging receipt of your order, but this does not constitute acceptance. We will send a dispatch confirmation email (the "Acceptance Email") when your order is shipped, forming a binding contract.
Before submitting your order, you can review and amend the details in your Shopping Cart. The Confirmation Email will summarize your order, and we recommend keeping a copy for your records.
Your Use of the Website
By using the Website, you confirm that all information you provide is accurate and up to date. You agree not to:
- Cause interruptions or impairments to the Website.
- Use the Website for criminal, fraudulent, or illegal activity.
- Access accounts of other users or breach security.
- Use the Website for anything other than personal use.
We reserve the right to suspend or terminate your access to the Website if we have reasonable grounds to believe you have breached these Terms.
Content and Accuracy
The Website and its content are owned by Green Keratin Ltd. We strive to ensure all details, descriptions, and prices are accurate, but errors may occur. We reserve the right to amend or update information at any time without prior notice.
Product Availability
We make efforts to keep the Website up to date. However, as our Products are made in small batches for quality assurance, availability may vary.
Product Guarantee
As the Products are made in small batches, minor variations may occur. These are normal and do not affect the quality of the Products. You may only refuse a Product if such variations render it unfit for its intended purpose.
Prices, Delivery Charges, and Payment
All prices on the Website are in GBP, inclusive of VAT at 20%, and are subject to change. We are not responsible for pricing errors. In the case of an error, we will notify you and give you the option to confirm your order at the correct price or cancel it.
We accept payments via debit/credit card and PayPal. Payments are debited at the time of order. Fraudulent use of credit cards will be reported to relevant authorities.
Discount Codes
Discount codes must be entered at Checkout. You may only redeem one code at a time, unless otherwise stated. Discount codes cannot be combined with other offers.
Delivery and Ownership
We deliver worldwide and aim to dispatch orders within two working days. If dispatch is delayed, we will notify you. Legal ownership of the Products transfers to you upon full payment.
Cancellation, Returns, and Refunds
You have the right to cancel your order within 14 working days after receiving the Product for a full refund, subject to conditions. Returned Products must be unopened, unused, and undamaged. You are responsible for the cost of returns unless the Product is faulty.
Refunds will be made to the original payment method within 14 days of receiving the returned item.
Lost or Damaged Goods
If Products are lost or damaged in transit, please contact us at support@greenkeratin.uk. In case of non-delivery, please wait 7 working days before contacting us.
Our Legal Obligations and Limitation on Liability
We accept liability for personal injury caused by our negligence and do not exclude liability for fraudulent misrepresentation. If we breach these Terms, our liability will be limited to the purchase price of your order. We are not responsible for indirect losses or those caused by events beyond our control.
Copyright and Intellectual Property
All intellectual property rights on the Website, including trademarks and designs, are owned by Green Keratin Ltd. You may only use content from the Website for personal, non-commercial use.
General
Any disputes will be resolved in the United Kingdom under English law. If any of these Terms are found to be invalid, the remaining Terms will still apply.
By agreeing to these Terms, you indemnify Green Keratin Ltd against third-party claims arising from your use of the Website or breach of these Terms.
For any further questions, please contact us at support@greenkeratin.uk or write to us at:
Green Keratin Ltd, Unit 20, Filwood Green Business Park, 1 Filwood Park Lane, Bristol, BS4 1ET, United Kingdom.