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Terms and Conditions

Our Agreement.

These terms and conditions (the “Terms”) are the terms which apply when you access the website (the “Website”) or place orders to purchase any of the products (“Products”) made available to you on the Website.

Any reference to “we”/”us”/” our” in these Terms is a reference to Green Keratin Ltd and any reference to “you”/” your” means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the Products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference.

Changes to Terms.

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms and Conditions for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at

Information about us?

  • We are Green Keratin Ltd, a company registered in England and Wales under company number 08903892 and our registered address is Unit 20, Filwood Green Business Park, 1, Filwood Park Ln., Bristol, BS4 1ET.
  • If you have any questions, complaints or comments on this Website then you may contact us on

The ordering process and order confirmation.

Your order via our online purchase order form constitutes an offer to us to buy the Products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. We will send you an email acknowledging receipt of your order.

All communications will be addressed to the email address you supply when you register.

Please note that this does not constitute acceptance by us. The contract for purchase of the product is formed when we send you an email and dispatch confirmation.

You may select items from our range of Products, details of which will be added to the “Shopping Cart” by clicking on the “Add to Cart” button.

By clicking on the “Checkout” button in the Shopping Cart, you submit an offer to buy the Products in the Shopping Cart.

As soon as this offer is accepted by us via an Acceptance Email (as described below) your order forms a binding contract of sale between you and us.

Before placing an order, you can view and amend your order details at any time by clicking on the “Shopping Cart”.

You will automatically be sent an email confirming receipt of your order (the “Confirmation Email”) with a summary of the details of your order, which we would recommend that you print out and keep for your own records.

The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order.

Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us immediately via

We will send a second email when we dispatch your Products which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale will be concluded between you and us. We will file a copy of any orders that are accepted by us.

Your use of the Website.

By accepting the Terms, you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website you will not:

  • (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way;
  • (ii) use the Website for any purpose that could damage the name of Green Keratin or Green Keratin Ltd, or any goodwill attached to the Website;
  • (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party;
  • (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor
  • (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.


The Website is owned and operated by Green Keratin Ltd. The Website is protected by copyright and all worldwide rights, titles and interests are reserved.

We have taken great care in creating this Website and to the best of our knowledge have ensured that all the details, descriptions and pricing on all Products are accurate. However, there may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. We do not take any responsibility for inaccurate information and reserve the right to amend errors or to update Product information at any time without prior notice.

Neither Green Keratin Ltd. nor any of its Directors, will be responsible for any damage caused during the use or misuse of the website or from any information contained therein. Information provided about the Products is intended to be used for educational or informational purposes only. The statements and Products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.

Product availability.

We will use our best efforts to keep the Website as up-to-date as possible. However, as the Products are produced in small batches to ensure optimum quality, we cannot guarantee the availability of Products as they appear on the Website.

Product guarantee.

As the Products are made in small batches to ensure premium quality, inconsistencies and minor variations will occur from batch to batch, which are expected by Green Keratin Ltd. This is entirely normal. You, as the Buyer, shall accept minor variations and shall only be entitled to refuse the whole or part of the goods if the variations render the Products totally unfit for the purpose for which they were sold.

Prices, delivery charges* and payment.

The price of a Product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a Product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel we will refund the payment to your card.

All prices are shown on the Website in GBP sterling, inclusive of UK VAT (Value Added Tax) currently at 20%.

We reserve the right at any time to adjust prices without prior notice.

We are proud to offer worldwide delivery.

* For further delivery information, please click here.

All payments made on are handled securely.

We accept payment by debit or credit card and PayPal only. Payment will be debited from your account at the time you place your order.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Discount codes.

From time to time we issue discount codes. We have a discount code box situated at the “Checkout” where codes can be entered. You must take care when entering codes as they are case and space sensitive.

You may only redeem one code at a time, unless otherwise stated, so we advise you to choose the promotion best suited to your purchase. Discount codes cannot be used in conjunction with any other offer. If you have any questions about the discount codes please email

Delivery* and ownership.

We accept orders for delivery worldwide. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We shall endeavor to dispatch the product to you within two working days of you placing your order and in any event within 30 days beginning on the day after you place your order. If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.

* For further delivery information, please click here.

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Cancellation, returns and refunds.

You have certain rights under the law. These include:

  • that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
  • certain remedies if a product is defective; and
  • a right to cancel your order within 14 working days, beginning the day after the day on which You receive the Product, and to receive a full refund, even if the Product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below).

Cancellation can be communicated by emailing

Return of non-faulty goods.

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

  • you notify us in writing that you are cancelling your purchase no later than the 14 working days after the day on which you received your Product;
  • you have taken reasonable care of the Product prior to return – in particular this means they must not have been opened, used or damaged;
  • you may give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at or write to us at this address Green Keratin, Unit 20, Filwood Green Business Park, 1 Filwood Park Ln., Bristol, BS4 1ET.
  • you will be responsible for the cost of returning the Product to us, unless it is faulty, incorrect or misdescribed.

Returns must be sent to this address: Green Keratin , Unit 20, Filwood Green Business Park, 1 Filwood Park Ln., Bristol, BS4 1ET.

Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will issue a refund (which will include the costs of the original delivery but not the cost of returning any Products) within 14 days of receipt of unused Products in their original condition.

Refunds will only be made to the credit or debit card on which the purchase was made.

The Products are your responsibility until they reach us. For your own protection, we recommend that you send the Products using a delivery service that insures you for the value of the Products.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Lost or damaged goods.

In the event that any Products are lost or damaged in transit please retain the Products (where damaged) and contact us immediately by email to

In the case of faulty goods, please contact us within 14 working days to arrange a replacement.

In the case of non-delivery, please wait 7 working days from the date of your order before contacting us in case the delivery has been delayed.

Our Legal obligations and our Limitation on Liability

We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about Your statutory rights contact Your local Citizens Advice Bureau or Trading Standards Office.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

We are not responsible for:

  • losses not caused by our breach;
  • indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
  • failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control.
  • “Events Beyond Our Control” means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

Copyright and other intellectual property rights.

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights.

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

Green Keratin Ltd. is the owner of all trademarks in “Green Keratin. All trademarks, product names, company names or logos featured on the Website are the property of Green Keratin Ltd.


We will do our best to resolve any disputes over these Terms.

If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant English law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

By agreeing to these Terms & Conditions, you agree to indemnify and hold harmless Green Keratin Ltd., its directors, offices and employees from any, and all, third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the services, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Please let us know if you have any questions or complaints regarding the Website.

You can contact us by emailing or writing to us at the following address: Green Keratin, Unit 20, Filwood Green Business Park, 1 Filwood Park Lane, Bristol, BS4 1ET.